Ordering and Customer Service

Hours: 7:00 AM to 6:00 PM EST
Monday through Friday
Toll Free:  800-476-1415
Local:       423-867-1033
Fax:          423-867-7944

Electronic Commerce

Walter A. Wood is pleased to offer various options for transmitting orders via EDI and web ordering.  For more information, please contact your local sales representative or call our IT Department at 423-867-1033.

24 Hour & Emergency Service

Transmit Orders, Inquiries, and other communications by Fax at 423-867-7944.  Walter A. Wood also provides 24/7 Emergency product support in certain areas of operation.  Please contact your local sales representative for more information.

Payment Terms

Prompt Payment Discount of  1% by the 10th of Month,  Net 30 days, from date of invoice.

Credit Cards

We accept Visa, Mastercard, Discover and American Express.

Freight Policy
All orders are F.O.B. shipping point, with freight prepaid and added to the customer’s invoice.  Freight reduction opportunities are available in certain areas of operation; please contact your local sales representative for more information.